Yarmouth Veterinary Center

75 Willow Street
Yarmouth , ME 04096

(207)846-6515

www.yarmouthvetcenter.com

In addition to the measures described on our home page, we have other covid-19-related protocols and policies at YVC. In no particular order:

 

SERVICES  Other than as specified below, all of our regular services are available. 

 

PRESCRIPTIONS AND OTHER PET SUPPLIES  We are filling prescriptions and dispensing pet food and other pet supplies. All products are available for curbside pick-up and, other than pet food, we are glad to mail anything. You can also still shop in our online store.

 

LIMITED SUPPLIES  We have experienced temporarily limited supplies of a number of medications and pet foods. In order to prevent hoarding we have adopted the following policy:

 

Food: Owners can purchase up to a 2 week supply at the regular price. If a single bag of dry food will last longer than two weeks, then they can purchase a single bag at the regular price. They can purchase as much additional product as they want at 5 times the regular price. All the additional income we receive for purchases over the regular price will be donated to the United Farm Workers.

 

Medication, supplies: We will dispense up to a 1 month supply at regular price. If a package contains more than a 1 month supply, they can purchase a package at the regular price. They can purchase as much additional product as they want at 5 times the regular price. All quantities of prescription medicine must be approved by a doctor. All the additional income we receive for purchases over the regular price will be donated to the United Farm Workers. Heartworm preventive and flea and tick control products are exempted from these limits.  

 

HOURS  We are open our regular hours.  

 

HOUSECALLS  We are not doing housecalls until the social distancing mandate is lifted. 

 

EUTHANASIA  We are performing euthanasia with the owner present, in our hospital. Since it is difficult to maintain social distancing with this process, we ask owners to please consider the alternative of saying good-bye to their pet at home and then dropping the pet off for euthanasia. We understand that this increases the heart-break of parting with a beloved companion, and we only ask owner to consider this because of the great importance of what we are all trying to achieve with social distancing. 

 

PHONE CALLS  We have four phone lines that roll-over to one another: you call our regular number and the call will come through on any of the four lines that is open. However, with curbside service we are experiencing a dramatic jump in the number of calls. We have made internal adjustments to manage this, but there are still times when all four lines are in use. If you do not get through, please keep calling. You will get through sooner rather than later.

 

IS ANYONE AT YOUR HOME SICK?  If so, please let us know when you call to schedule your appointment, so that we can plan ahead to handle your pet with additional care.

 

WHAT HAPPENS WHEN YOUR PET COMES IN TO OUR HOSPITAL?  The YVC doctors and staff are following all appropriate guidelines for cleanliness and disinfection. Your pet does not have contact with other pets, and with the minimum number of YVC personnel. When we return your pet to you, it is safe for it to return to its usual routine, and it is safe for you to interact with it normally. 

 

DO WE OFFER TELEMEDICINE?  YVC is actually "ahead of the curve" with telemedicine. We have always provided as much care and consultation as reasonably possible over the phone and with pictures and videos sent to us by our clients. We continue to do this, and we are always looking for medically appropriate ways to expand this service.